Refund Policy

Last Updated: May 1st, 2025

This Refund Policy describes the conditions under which refunds may be granted for tutoring sessions on arcsynapse.com. By booking a session, you agree to the terms outlined in this policy. If you disagree with any of these terms, please contact teamarcsynapse@gmail.com before booking a session.

1. Refund Requests

  • Submission Deadline:
    Refund requests must be submitted in writing to teamarcsynapse@gmail.com within 48 hours after the scheduled tutoring session.

  • Required Details:
    Please include a detailed explanation of the issues encountered during the session. This helps in assessing whether the service was not delivered as promised.

2. Eligibility for Refunds

Refunds may be considered under the following circumstances:

  • Service Not Delivered:

    • The tutoring session was canceled or rescheduled by me without offering an alternative time.

    • Significant technical issues (e.g., connectivity problems with third-party services) prevented the session from taking place.

  • Service Deviations:

    • The session significantly deviated from the description and expectations set on the website.

Refunds are not applicable in cases of dissatisfaction with academic outcomes or subjective performance unless there is clear evidence that the tutoring service was not delivered as agreed.

3. Non-Refundable Circumstances

Refunds will not be provided if:

  • The session is canceled by the client without at least 24 hours' notice.

  • The client fails to attend the session without notifying me in advance.

  • The client is dissatisfied with tutoring outcomes when the service was delivered as described.

4. Processing Refunds

  • Review Process:
    Each refund request will be reviewed on a case-by-case basis. I reserve the right to request additional information or clarification regarding your request.

  • Refund Method and Timing:
    If a refund is approved, it will be processed within 7-10 business days using the same payment method originally used for the purchase.

5. Service Rescheduling Option

  • Instead of a refund, you may choose to reschedule your session to a mutually agreeable time, subject to availability.

  • Rescheduling is at my discretion and may not always be feasible during peak periods.

6. Changes to This Refund Policy

I reserve the right to update or modify this Refund Policy at any time. Significant changes will be posted on andrewsphysics.com along with an updated effective date.

7. Contact Information

If you have any questions or concerns about this Refund Policy, please contact me at: teamarcsynapse@gmail.com

Note: This Refund Policy is designed to ensure fairness and protect both your interests and mine. By booking a session, you agree to the terms and conditions outlined above.